|
Shipping Rates and Policies
Delivery
To keep
customer costs down, A&WMA tries to use the
most economical means of shipping items in
the Online Library. This generally means
using a major courier’s (e.g., FedEx) ground
or economy service. Lightweight orders, such
as single CDs, are usually shipped by
regular postal service both domestically and
internationally. Please note that a delivery
address and delivery postal code—not a P.O.
box or P.O. box postal code—are required for
all shipments.
Shipping &
Handling
Shipping &
handling (S&H) is based on the weight of the
total order. The shopping cart will
automatically total and display the standard
U.S./Canada S&H charges for each order.
However, if the order weighs more than 100
pounds, the cart will automatically display
$0 for the S&H charge. An order this size
can still be submitted online, but customers
should contact A&WMA directly at
onlinelibrary@awma.org to obtain and approve
the additional S&H costs, which will be
added as a separate credit card charge.*
International
Orders
As noted
above, the shopping cart will automatically
calculate shipping & handling charges for
orders within the United States and Canada.
For most orders shipped to addresses outside
the United States and Canada, it is
important to note that the shipping &
handling amount displayed in the cart may
not be the actual total. International
customers can still place their orders
online, but their orders will not be
processed until they have contacted A&WMA
Headquarters (at
onlinelibrary@awma.org) to obtain and
approve additional shipping charges, which
will be billed separately to their credit
card.* Please note that all overseas duty
and brokerage charges, including GST and
value-added taxes, are the responsibility of
the customer and are due upon delivery.
Regular
and Rush Orders
A&WMA’s
policy is to process all orders within 5
working days of receipt of full payment.
Depending on the shipping address, some
orders can take up to a month to arrive.
Customers requesting expedited processing
and shipping will need to order directly
with A&WMA staff (+1-412-232-3444) and will
be charged a rush fee based on the weight or
number of products ordered (minimum $20).
| Note
that we cannot expedite/rush orders
on items that we do not keep in
inventory. This generally applies to
items that are available to A&WMA
members only. A&WMA members
requiring expedited service on these
items can contact the publishers
directly, but the discounted
membership pricing will no longer be
applicable. |
Discounts
A&WMA member
prices are discounted for most items. This
member benefit is not transferable. Items
sold at member discounts are for personal
use only and are not for resale.
Returns
Returns must be made within 30 days of the shipping date. All shipping/handling charges are the responsibility of the customer and all items must be in resaleable/new condition (note that any shrink-wrapped products must be returned with shrink wrapping intact). Returns are subject to a 20% handling and restocking fee, which will be subtracted from the original cost of the item.
*If additional shipping & handling fees are
required beyond those calculated in the
shopping cart, or if A&WMA requests any
further information, the customer must
respond within 30 days or the order may be
cancelled and the credit card refunded.
Product and final shipping & handling fees
will only be guaranteed for 30 days.
|
News
