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Delivery
To keep
customer
costs down,
A&WMA tries
to use the
most
economical
means of
shipping
items in the
Online
Library.
This
generally
means using
a major
courier’s
(e.g.,
FedEx)
ground or
economy
service.
Lightweight
orders, such
as single
CDs, are
usually
shipped by a
non-traceable
service both
domestically
and
internationally.
Please note
that a
delivery
address and
delivery
postal
code—not a
P.O. box or
P.O. box
postal
code—are
required for
all
shipments.
Shipping & Handling
Shipping &
handling
(S&H) is
based on the
weight of
the total
order. The
shopping
cart will
automatically
total and
display the
standard
U.S./Canada
S&H charges
for each
order.
However, if
the order
weighs more
than 100
pounds, the
cart will
automatically
display $0
for the S&H
charge. An
order this
size can
still be
submitted
online, but
customers
must contact
A&WMA
directly at
onlinelibrary@awma.org
to obtain
and approve
the S&H
costs, which
will be
added as a
separate
credit card
charge.*
International Orders
As noted above, the shopping cart will automatically calculate shipping & handling charges for orders within the United States and Canada. For most orders shipped to addresses outside the United States and Canada, it is important to note that the shipping & handling amount displayed in the Cart may not be the actual total. International customers can still place their orders online, but their orders will not be completed until they have communicated with A&WMA Headquarters (at onlinelibrary@awma.org) to obtain and approve additional shipping charges, which will be billed separately to their credit card. If the customer does not contact A&WMA within 30 days, the order will be cancelled and the credit card used for the purchase will be refunded.
Regular and Rush Orders
A&WMA’s
policy is to
process all
orders
within 5
working days
of receipt
of full
payment.
Depending on
the shipping
address,
some orders
can take up
to a month
to arrive.
Customers
requesting
expedited
processing
and shipping
will need to
order
directly
with A&WMA
staff
(+1-412-232-3444)
and will be
charged a
rush fee
based on the
weight or
number of
products
ordered
(minimum
$20).
| Note that we cannot expedite/rush orders on items that we do not keep in inventory. This generally applies to items that are available to A&WMA members only. A&WMA members requiring expedited service on these items can contact the publishers directly, but the discounted membership pricing will no longer be applicable. |
Discounts
A&WMA member
prices are
discounted
for most
items. This
member
benefit is
not
transferable.
Items sold
at member
discounts
are for
personal use
only and are
not for
resale.
Returns
Returns will
be allowed
and refunds
granted only
at our
discretion.
Returns must
be made
within 30
days of the
shipping
date. All
shipping/handling
charges are
the
responsibility
of the
customer and
all items
must be in
resaleable/new
condition
(note that
any
shrink-wrapped
products
must be
returned
with shrink
wrapping
intact).
Returns are
subject to a
20% handling
and
restocking
fee, which
will be
subtracted
from the
original
cost of the
item.
*If
additional
shipping &
handling
fees are
required
beyond those
calculated
in the
shopping
cart, or if
A&WMA
requests any
further
information,
the customer
must respond
within 30
days or the
order may be
cancelled
and the
credit card
refunded.
Product and
final
shipping &
handling
fees will
only be
guaranteed
for 30 days.