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Shipping Rates and Policies

Delivery

To keep customer costs down, A&WMA tries to use the most economical means of shipping items in the Online Library. This generally means using a major courier’s (e.g., FedEx) ground or economy service. Lightweight orders, such as single CDs, are usually shipped by a non-traceable service both domestically and internationally. Please note that a delivery address and delivery postal code—not a P.O. box or P.O. box postal code—are required for all shipments.
 

Shipping & Handling

Shipping & handling (S&H) is based on the weight of the total order. The shopping cart will automatically total and display the standard U.S./Canada S&H charges for each order. However, if the order weighs more than 100 pounds, the cart will automatically display $0 for the S&H charge. An order this size can still be submitted online, but customers must contact A&WMA directly at onlinelibrary@awma.org to obtain and approve the S&H costs, which will be added as a separate credit card charge.*
 

International Orders

As noted above, the shopping cart will automatically calculate shipping & handling charges for orders within the United States and Canada. For most orders shipped to addresses outside the United States and Canada, it is important to note that the shipping & handling amount displayed in the Cart may not be the actual total. International customers can still place their orders online, but their orders will not be completed until they have communicated with A&WMA Headquarters (at onlinelibrary@awma.org) to obtain and approve additional shipping charges, which will be billed separately to their credit card. If the customer does not contact A&WMA within 30 days, the order will be cancelled and the credit card used for the purchase will be refunded.

• Rush processing is not available for international orders.
• Please note that all overseas duty and brokerage charges, including GST and value-added taxes, are the responsibility of the customer and are due upon delivery. Only exact value amounts will be declared on customs forms. Please do not ask us to list a value other than the actual value of your order, as we cannot accommodate those requests.
• Some international transactions may require that a copy of your Credit Card be faxed to us for verification purposes.
• We reserve the right to cancel any order at our discretion, and will not be held responsible for any orders cancelled due to suspicious activity, failure to provide necessary order information, attempt to ship a credit card order to an address other than the cardholder billing address, or invalid payment information.
   

Regular and Rush Orders

A&WMA’s policy is to process all orders within 5 working days of receipt of full payment. Depending on the shipping address, some orders can take up to a month to arrive. Customers requesting expedited processing and shipping will need to order directly with A&WMA staff (+1-412-232-3444) and will be charged a rush fee based on the weight or number of products ordered (minimum $20).
 

Discounts

A&WMA member prices are discounted for most items. This member benefit is not transferable. Items sold at member discounts are for personal use only and are not for resale.

Returns

Returns will be allowed and refunds granted only at our discretion. Returns must be made within 30 days of the shipping date. All shipping/handling charges are the responsibility of the customer and all items must be in resaleable/new condition (note that any shrink-wrapped products must be returned with shrink wrapping intact). Returns are subject to a 20% handling and restocking fee, which will be subtracted from the original cost of the item.


*If additional shipping & handling fees are required beyond those calculated in the shopping cart, or if A&WMA requests any further information, the customer must respond within 30 days or the order may be cancelled and the credit card refunded. Product and final shipping & handling fees will only be guaranteed for 30 days.